Knowledge Management Systems in the workplace are incredibly important. Even more so, it is vastly important to maintain such systems. Incomplete or inadequate knowledge management protocols can lead to multiple setbacks in the workplace such as: misinformation, lack of communication, or other project deadline disruptions.

The first step in building a proper knowledge management system is to know what your system should represent/what information is necessary. This is the pertinent information for the organization to operate. Good knowledge management means that the workers have access to the necessary information to answer key questions to continue operations.

With a well-structured knowledge management system, an organization has a culture that supports shared knowledge instead of keeping important knowledge to oneself.  Often, with an organization that has a proper knowledge management system, there is a sense of support that can be found throughout the company. This means that with a knowledge-sharing mindset/company culture, performance can greatly improve as seen in performance reviews and metrics.

With the move toward r create a proper information-sharing system. 3 technologies that can assist you with this shift include: cloud-based software which can keep information organized allowing employees easy access to needed information, applications that can pull files from multiple locations and convert emote working due to the COVID-19 pandemic, it is more important than ever to have technology to paper documents to digital files which allow for a central system for access, and process automation which are information-sharing software that conduct repetitive tasks electronically to eliminate needs to pass documents from one employee to another.

Once a company has the tools in place for an effective knowledge management system, the next priority is employee buy in. As an employer, it is important to get team members on board with using the system. Ensure that there is training accessible to employees for the how-to’s with the program: Access, navigation, FAQs, etc.

In addition to knowledge management systems for information sharing, it is also important to have a learning management system. A Learning Management System is an online tool consisting of training videos that can keep you and your employees informed and up-to-date on a variety of subjects. Even while working remotely, employees can have access to a plethora of training courses which managers can assign remotely.

One of the benefits of partnering with a Professional Employer Organization like Resourcing Edge is all the additional value clients receive, such as free access to hundreds of online training courses through a learning management system (LMS). By having access to a robust LMS, managers don’t have to search out independent vendors for training materials, which can be time-consuming and costly. Click here to speak to a knowledgeable Human Resource Partner.

Shelby Kier
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