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TIMECO: Frequently Asked Questions

Question: I can’t clock in/out…what do I do now?

Possible Solutions:

  1. Make sure your location services are turned ON in your mobile phone settings.
    • See notes below for android or iphone.
  2. Make sure you are NOT connected to wifi (turn off wifi in your mobile phone settings)
  3. Make sure you are clocking in/out on a phone or tablet. You will NOT be able to clock in/out using a computer.
  4. Confirm within the .2 mile radius of the GPS locations.
  5. Ensure you are using the direct link to TIMECO (not going through the Employee Portal):
  6. Try hitting “REFRESH LOCATION” on the map – see page two for example image.

If trying all of the solutions above still does not work, please contact a SERV HR Representative at 609-318-6853 or email for assistance.  They can perform additional troubleshooting.

They will need the following information:

  • Employee name
  • Physical worksite location address
  • Type of phone (ie android, iphone)

Enabling Location Services

Android phone or tablet:

iPhone or iPad:

Shellie Rich

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